Aurora Visuals

Privacy Policy

At Aurora Visuals, located at 42 Skyline Drive, Asheville, NC 28801, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. This policy applies to information we collect through our website, email, phone, and other interactions. By using our services, you agree to the terms of this Privacy Policy. Contact us at info@auroravisuals.com or (828) 555-0123 if you have any questions.

Information We Collect

We collect several types of information from and about users of our Services, including:

  • Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide to us when you contact us, request a quote, or sign up for our newsletter.
  • Payment Information: If you make payments for our services, we collect billing information, such as credit card details, which is processed through secure third-party payment processors. We do not store your credit card information on our servers.
  • Usage Data: We collect information about how you use our website and services, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits.
  • Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities and preferences. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Improve Our Services: We use your information to provide the services you request, to personalize your experience, and to improve our website and services.
  • To Communicate with You: We use your information to respond to your inquiries, provide customer support, send you updates about our services, and communicate important notices.
  • To Process Payments: We use your payment information to process payments for our services and to prevent fraud.
  • To Market Our Services: With your consent, we may send you promotional emails about new services, special offers, or other information we think you may find interesting. You can opt out of receiving marketing emails at any time by following the unsubscribe instructions in the email.
  • To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

How We Share Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We share your information with third-party service providers who help us operate our business, such as payment processors, email marketing providers, and website hosting providers. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
  • Business Partners: We may share your information with business partners who offer services that may be of interest to you. We will only share your information with your consent.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption to protect sensitive information transmitted online.
  • Secure Servers: We store your information on secure servers that are protected by firewalls and other security measures.
  • Access Controls: We restrict access to your information to authorized personnel only.
  • Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
  • Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us at info@auroravisuals.com or (828) 555-0123. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or destroy it.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Aurora Visuals
42 Skyline Drive
Asheville, NC 28801
Email: info@auroravisuals.com
Phone: (828) 555-0123

GDPR Compliance

For users in the European Economic Area (EEA), Aurora Visuals processes personal data in accordance with the General Data Protection Regulation (GDPR). Our legal basis for processing your data includes consent, contract performance, and legitimate interests. You have the right to lodge a complaint with a supervisory authority if you believe our processing of your data violates the GDPR.

CCPA Compliance

For California residents, Aurora Visuals complies with the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, to request deletion of your personal information, and to opt-out of the sale of your personal information. We do not sell your personal information. To exercise your CCPA rights, please contact us at the email or phone number provided above.

International Data Transfers

If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. The data protection laws of the United States might be different from those in your country. We take appropriate safeguards to ensure your personal information is protected.